Celebrate the Season with Stunning Jewelry
Get 5% off*

Sign up for exclusive updates like this

By signing up, you agree to our Privacy Policy and email updates. Unsubscribe anytime or contact [email protected]

send
×
Shop Diamond Jewelry 💎💍

wishlist
bag
call Contact

FAQs

From jewelry care to order inquiries, explore our most frequently asked questions for quick assistance.

Engagement Rings Landing Page

Start by considering your partner’s style—classic, modern, or vintage. Next, choose a diamond shape, metal type, and setting. Our experts can guide you through the 4Cs (Cut, Color, Clarity, and Carat) to ensure you find the perfect ring.

With our Build Your Engagement Ring feature, you can design your perfect ring in three simple steps:

1. Start with a Setting – Choose from solitaires, halos, vintage, and more.
2. Select Your Diamond – Pick the shape, carat, and quality that suits your style.
3. Ring Completed – Our artisans will craft your custom ring with precision and care.

Our jewelry experts are available for personalized consultations to help you find the perfect engagement ring. You can visit us in-store for a one-on-one experience or book a virtual appointment from anywhere.
Book an Appointment

Yes! We provide a 60-day exchange policy. You can swap your ring for another design or size, or receive a store credit voucher with no expiration date. Your ring must be unworn and returned in its original condition.

Yes, we follow a “From Earth to Heart” approach, ensuring our diamonds are ethically sourced, conflict-free, and GIA-certified, offering you both quality and peace of mind.

Choosing an engagement ring is an important decision. Visit our Education Center to learn about diamond quality, ring styles, and expert buying tips before making your choice.
Explore the Education Center

Diamond Landing Page

We carefully source our diamonds from earth to heart, ensuring ethical, conflict-free origins and superior quality. Every diamond is hand-selected for its brilliance and value.

Understanding the 4Cs (Cut, Color, Clarity, and Carat) is essential when selecting a diamond. Our experts can guide you through the process, or you can explore our Education Center for in-depth knowledge.
Visit The Education Center

Our jewelry experts are available for personalized consultations to help you find the perfect diamond. You can visit us in-store for a one-on-one experience or book a virtual appointment from anywhere.
Book An Appointment

Yes! Our diamonds come with GIA or equivalent certification, verifying their cut, color, clarity, and carat weight.

We specialize in natural diamonds sourced responsibly, ensuring timeless beauty and ethical standards.

Yes, we follow a “From Earth to Heart” approach, ensuring our diamonds are ethically sourced, conflict-free, and GIA-certified, offering you both quality and peace of mind.

Visit our Education Center to discover everything you need to know about diamonds, from grading to buying tips.
Explore The Education Center

Fine Jewelry Landing Page

After engagement rings, many people choose diamond stud earrings or solitaire diamond pendants. These are easy to wear every day and match well with most outfits. We offer a range of diamond studs, available in natural diamonds. If you’re looking for something a bit more detailed, halo earrings are a nice option—they feature a circle of smaller diamonds around the center stone to enhance its appearance.

The best diamond for you depends on what you're looking for and how much you want to spend. Quality is usually measured using the 4Cs—carat, cut, color, and clarity. A high-quality diamond will have the right mix of these factors based on your needs. It’s always a good idea to buy from a trusted jeweler. If you need help, our gemologists are available to assist you.

Jewelry gifts can be thoughtful and personal. The best gift depends on the occasion and the person receiving it. For example, a delicate diamond earring can be a fitting choice for a 15th anniversary or for someone with an April birthday. Think about what the gift represents and choose something meaningful.

Yes, we offer a lifetime warranty on our jewelry. This covers defects in materials or workmanship, but does not cover damage due to wear and tear, accidents, or misuse. To know more about our lifetime warranty, contact customer service.

Fine jewelry is delicate and needs proper care to stay in good condition. Here are a few tips to help keep your pieces looking their best:
  • Take off your jewelry before using shower products, lotions, perfumes, or anything with chemicals or oils.
  • Avoid wearing jewelry during intense activities like working out.
  • Lay your jewelry flat before going to bed to prevent damage.
  • Clasp your necklaces when storing them to avoid tangles.
  • Handle diamond jewelry gently, as it’s especially delicate.

Yes, our fine jewelry is crafted from high-quality materials like 18k gold. 18k gold contains 75% pure gold, making it one of the most common and trusted choices in fine jewelry.

Yes, Nicols accepts returns on its jewelry within 60 days, as long as the item is in its original condition. Custom jewelry cannot be returned. For full details, please check our return policy.

Choosing the right jewelry involves more than just picking what looks good. Here are some things to keep in mind:
  • Think about the personality and preferences of the person you're buying for.
  • When buying diamond or gemstone jewelry, check the 4Cs: cut, color, clarity, and carat weight.
  • Look for well-polished stones with even symmetry.
  • Make sure there are no obvious flaws or marks on the stones or metal.
  • Check that clasps, fasteners, and catches are secure and work properly.
  • Be cautious of store lighting—some jewelry may look different in natural light.
  • For gold, 18K is usually the best choice. 24K gold is very soft and not ideal for everyday wear. Avoid gold below 10K, as it may appear dull and less durable.
  • Don’t rush the buying process. Take your time to make the right choice.
    • For more details, you can always explore jewelry buying tips or talk to a trusted jeweler.

Buying jewelry online offers convenience, variety, and competitive pricing. Online jewelers often have lower overhead costs, which means they can offer better prices on the same quality pieces. You can browse a wide selection of styles, compare prices, and read customer reviews—all from home. Many online stores also offer customization tools, so you can design a ring or piece that suits your taste. Reputable online jewelers provide detailed product descriptions, certifications, and return policies to help you shop with confidence. Plus, many offer virtual appointments, secure shipping, and return options, making it easier to buy jewelry on your own schedule.

Wedding Rings Landing Page

Consider your lifestyle, personal style, and engagement ring when selecting a wedding band. Decide on a metal type, width, and whether you want diamonds or a classic band.

Yes! We offer free engraving so you can add a personal message, initials, or a special date to your wedding ring.
Learn More About Engraving

Our jewelry experts are available for personalized consultations to help you find the perfect wedding ring. You can visit us in-store for a one-on-one experience or book a virtual appointment from anywhere.
Book An Appointment

Yes! We offer a 60-day exchange policy. You can swap your ring for another design or size, or receive a store credit voucher with no expiration date. The ring must be unworn and in its original condition.

Yes, we follow a “From Earth to Heart” approach, ensuring our diamonds are ethically sourced, conflict-free, and GIA-certified, offering you both quality and peace of mind.

Explore our Education Center for expert insights on choosing the perfect wedding band, metal options, and more.
Explore the Education Center

Need Expert Guidance?

Whether you’re choosing the perfect diamond, designing a custom piece, or learning how to care for your jewelry, our experts are here to help. Get personalized advice to make informed and confident decisions.

Contact Us for Assistance